Privacy Policy

1. Information We Collect

We collect information you provide directly to us when requesting our services or contacting us. The categories of personal information we collect include:

• Identifiers: First Name, Last Name, Phone Number, Email Address
• Service Details: Car Make, Car Model, Car Year, Requested Service
• Location Information: Your Address or Cross Streets, Zip Code
• Internet & Cookies: Website usage, browsing behavior, IP address

2. How We Use Your Information

• Service Delivery: Provide and improve locksmith services
• Communication: Respond to service requests, questions, and support
• Transaction Processing: Process payments (if applicable)
• Analytics & Advertising: Understand website usage and provide relevant marketing, including Google Analytics and Meta Pixel tracking
• Legal Compliance & Security: Protect against fraud and unauthorized access

3. Data Sharing & Disclosure

We do not sell your personal information. We may share your data only in the following cases:

• Service providers assisting in our operations (payment processors, analytics providers)
• Legal obligations or to protect rights
• With your explicit consent
• For targeted advertising (cross-context behavioral advertising via Google Ads / Meta Pixel), with opt-out available

4. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Typically, customer data is retained for 7 years after the last service interaction.

5. Data Security

We implement appropriate security measures to protect your information, but no method over the Internet is 100% secure.

6. SMS/Text Messaging

When you provide your mobile phone number through our website forms, booking system, or by contacting us directly, you may receive SMS/text messages from Mobile Car Unlock.com related to your service request. These messages may include:

• Transactional Messages: Appointment confirmations, technician dispatch updates, estimated arrival times, and service completion notifications.
• Customer Care Messages: Follow-up messages regarding your service experience, satisfaction surveys, and support responses.
• Promotional Messages: Occasional service recommendations, seasonal offers, and loyalty discounts (with your prior express written consent).

Message Frequency: Message frequency varies. You may receive up to 5 messages per month depending on your service interactions.

Msg & data rates may apply. Your mobile carrier's standard messaging and data rates may apply to any messages you send or receive. Please contact your carrier for details about your plan.

Opt-Out: You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message. Opting out of SMS will not affect your ability to use our services.

Help: For help or questions about our text messaging program, reply HELP to any message or contact us at (213) 246-8380 or info@mobilecarunlock.com.

Mobile Information Non-Sharing Disclosure: We will never sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS opt-in process to any third party. Your mobile phone number and any information obtained as part of your SMS consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes under any circumstances. Your consent data is used solely by Mobile Car Unlock.com to deliver the messaging services you have requested.

7. California Consumer Privacy Rights (CPRA)

If you are a California resident, you have the following rights under the California Privacy Rights Act:

• Right to Know: Request the categories and specific pieces of personal information we collect.
• Right to Delete: Request deletion of your personal information.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out: Opt-out of the sale or sharing of your personal information. We do not sell personal information.
• Right to Limit: Limit the use and disclosure of sensitive personal information.
• Right to Non-Discrimination: Not be discriminated against for exercising privacy rights.
• Right to Data Portability: Receive your personal information in a portable format.

8. Do Not Sell or Share My Personal Information

You may opt-out of any sharing of your personal information for advertising purposes or other cross-context behavioral advertising. To exercise this right, please contact us at:

• Email: info@mobilecarunlock.com
• Phone: (213) 246-8380

9. Cookie Policy

We use cookies and similar technologies for website functionality, analytics, and targeted advertising:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics to understand website usage
• Advertising / Targeting Cookies: Google Ads, Meta Pixel for personalized ads and remarketing

You can manage or decline cookies through your browser settings or our cookie consent banner. Declining cookies may affect website functionality or personalized advertising.

10. Third-Party Services

Our website may include links or scripts from third-party services (Google Analytics, Meta Pixel, advertising networks). We are not responsible for the privacy practices of these third parties. Please review their privacy policies.

11. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware, we will delete it immediately.

12. Changes to This Policy

We may update this policy occasionally. The most recent version will always be posted here with the "Last Updated" date.

13. Contact Information